Technology in Banking
The burst of consumer interest in PCs is seeing a resurgence as options increase and consumers become more comfortable with technology. For the banking industry, this has brought forecasts of dramatic reduction in demand for bricks-and-mortar delivery, and introduction of a plethora of new remote delivery options. These include screen phones, smart phones, interactive television and personal communicators, as well as networks to enable delivery of financial services over these new devices.
The Research Objective
This study examines the consumer and technology-based forces that are driving the forecasts of those who envision a future containing radically different financial services delivery systems.